Transform
“We need to be leaders not laggards.”
“I have no idea how well we deliver IT services.”
“We are too busy fire fighting to add real value to the business.”
Reduce the time spent fire fighting and maintain existing services by transforming operations to enable proactive management and the delivery of new services.
We have a seven step service improvement roadmap to transform your operations by increasing the maturity from a reactive and systems based operation, to a proactive managed operation focusing on services. To ensure the desired outcomes are achieved as quickly as possible, the roadmap is created using a deliberately pragmatic and lean approach free of lengthy and bloated consultancy engagements.
The roadmap measures IT capability and process maturity, and provides recommendations and mentoring to enable you to add real value to the business. An overview of the seven step service roadmap is as follows:
1 Service Strategy Snapshot.
Used to validate or define a service strategy.
2 Maturity Assessment.
Measures IT Service Management (ITSM) maturity and provides an understanding of current service support and delivery capability.
3 Measurement Baseline.
Provides a measure of process effectiveness. Provides an understanding of reporting procedures and a baseline measure of process performance.
4 Engagement Audit.
Provides a measure and industry benchmarking of employee engagement. Having a fully engaged workforce increases productivity and the likelihood of achieving ITSM strategies.
5 Polestar ITSM Simulation.
Brings the service strategy to life. Provides use and understanding of the ITIL service life cycle.
6 Roadmap.
Consolidates lessons learnt and results from the Strategy Snapshot, Assessment, Baseline, Audit and Polestar events. Clarifies priorities and provides a clear roadmap for improvement.
7 Process Mentoring.
Used to create or tailor supplied service design packages. Review and agree Critical Success Factors and Key Performance Indicators. Process mentoring kicks starts the Roadmap implementation and maintains the momentum.For further information please contact us.
