Service Assurance Manager

Intelligent, advanced IT management


Infrastructures are increasingly more complex requiring management of multiple tier services and new technologies spanning infrastructure, applications, and business. To meet this challenge, you need a way to collect, correlate, and analyze events from multiple sources, leveraging existing tools while you gain end-to-end management of your IT environment.

EMC Service Assurance Manager is the cornerstone of the EMC management suite. It integrates and correlates topology, events, and analysis from multiple sources, and works with the Global Console or Business Dashboard to provide a realtime, end-to-end perspective on your business-critical IT environment, its health, and its impact on your business. With Service Assurance Manager as the foundation, you choose the EMC and third-party products that meet your management needs, and integrate these offerings into and end-to-end solution.

Unmatched intelligence

The capabilities of Service Assurance Manager reach far beyond traditional management and display consoles. Leveraging the EMC (formerly Smarts) Common Information Model™ and patented Codebook Correlation Technology, Service Assurance Manager performs these intelligent processing functions:

  • Compiles an infrastructure topology of objects and relationships from multiple sources across IT domains; sources include:
    - Auto-discovery
    - Application agents
    - Element management systems
    - SQL databases
  • Builds a business topology with information obtained from provisioning systems, proprietary databases, and other sources
  • Integrates infrastructure and business topologies to create a top-down view from customers and services to the infrastructure and applications that support them
  • Correlates data, events and service-affecting authentic problems with their associated topology objects
  • Creates cause-and-effect relationships between events so analysis from multiple domains can be linked for end-to-end root-cause and impact analysis

As a result of this intelligent processing, Service Assurance Manager builds a representation of your unique environment, called the EMC Common Information Repository, which provides the foundation for end-to-end and top-down analysis of infrastructure and application problems and their impacts across technology domains and to the business level.

Service Assurance Manager correlates realtime event information with information maintained in its Common Information Model Repository, placing events in a topological context. A major source of Service Assurance Manager’s realtime health information comes from other EMC root-cause solutions (such as EMC IP Availability Manager) which export exceptional events and root-cause problems detected in their respective domains. Additional event and topology data is obtained through direct interaction with network, system and application objects, and using EMC Adapters to import data from element management systems, agents, and third-party managers.

Please contact us for further information.