What is Polestar?
The experiential learning simulation especially designed to introduce the key elements of IT Service Management (ITSM)
This exciting, engaging and fully experiential activity directly addresses the fundamental people, process and technology challenges that face businesses today.
The event encourages participation by providing first-hand practical experience of the process maturity needed to build integrated Service Management processes including incident, problem, change, configuration and service level management.
It uses a balanced score card for each round to teach participants the importance of the business linkage.
Participants will find out about the pressures involved in delivering a high availability service, fully realise the need for effective communication within IT and between business and IT staff, and be able to apply ITIL principles as the simulation progresses in order to improve collective corporate performance.
The highly interactive content provides powerful reinforcement of valuable lessons.
The knowledge gained will stay with participants as they drive and lead the activities your organization needs to successfully implement ITSM as a best practice, quickly and without reliance on high-cost implementations.
On completion of the workshop, participants will:
- Significantly improve their understanding of Business/IT Alignment
- Be able to discover the effectiveness of employing industry Best Practice Confidence to embark upon a service improvement programme
- Be able to apply ITIL processes to real IT Service Management situations in their organisation
Who should attend?
- Senior Managers who are in the process of reviewing or improving the Service Management within their own organisations
- Team leaders or process owners
- IT professionals involved in providing service to the organisation
- Project Managers and business leaders who would benefit from understanding how IT can support their business initiatives
Accelerate your ITSM adoption with the Polestar ITIL 3 simulation, from the world leader in organizational readiness for smart IT - www.g2g3.com.
Polestar is part of our Service Advantage program.
For further information visit www.serviceadvantage.co.nz
