Home > News > Forrester at CeBit, "Service Management a challenge in the cloud"

Most people are still concerned about security in the cloud. But those that articulate this concern loudly are not the same people that are using cloud! I have not found anybody on CeBit or elsewhere in the last 2 months, who was really disappointed by the security levels of any major cloud computing provider that they use. Beyond the technical integration of cloud and non-cloud services, the unified management of services is a major cloud-challenge which was already addressed from some vendors on the CeBit. Innovative software vendors like helpline realized early that an extended service management can go far beyond ITIL services and could be applied for example to facility management or to healthcare helpdesks. We fully agree. As has been said elsewhere, cloud computing is a service not a technology. The full CeBit article http://bit.ly/d8CsmO.
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