We have been very busy working with clients on various aspects of our Service Advantage Programme. The recent conferences we have sponsored have enabled opportunities to show case the collaborative work we have been doing. We have also been working very hard on building infraEnterprise v8 into the programme which has required changes to our internal processes to ensure we have the capability to deliver this exciting new release to our clients. In each "Service Leader" newsletter we will include highlights from each of the work quadrants so you can see what we have been doing and our future plans.
Process Enablement
Polestar - our Service Leadership in Action simulation has been the focus of Process Enablement recently. We have run events at conferences (itSMF - Australia, CIO - Auckland and Tertiary IT - Christchurch) and with several clients. IT Service Management simulations are becoming extremely popular, for example the itSMF UK conference are running 6 events during the 3 day conference. We have strong demand for Polestar so if you need to kick off an improvement programme or need to help your people through a cultural shift then please contact us now to secure dates.
Note there are other simulations available but Polestar is the only Business Service Management simulation available in New Zealand and Australia.
Implementation
infraEnterprise v8 documentation and training updates have consumed everyone in implementation. We are now engaged with client projects carrying out upgrade.
Operations Extensions
Once again infraEnterprise v8 features highly as we review application extensions built for v7.0.3.
We also have a comprehensive list of extensions in the pipeline for infrastructure and operations managers
to extend the considerable return on investment that infraEnterprise v8 delivers.
Outcomes/KPIs
This key quadrant has been reviewed and has some challenging objectives set. We are also reviewing reporting with the recent release of infraEnterprise v8.0.0.
To find out more visit the Service Advantage website
