A recent survey by the Help Desk Association Australasia (HDAA) of more
than 300 helpdesk managers found that Infra Corporation's 100 per cent
web-based service management software, infraEnterprise, is used by more
of their members than any other Help Desk tool.
Infra's popularity with HDAA members has surged over the past 12
months, with an increase of 25 per cent on the results of last years’
survey.
Andy Wade, Managing Director of Infra Corporation says "The Help Desk
and IT Service Management markets are now in a state of maturity and
the majority of our new business is replacing existing systems. Our
latest offering, infraEnterprise Version 8, provides advanced service
support and integration capabilities based on ITIL and KCS industry
best practice. Infra continues to experience strong, sustained growth
both here in Australia and in the USA and UK markets."
About HDAA
HDAA is the Australasian partner to the world's
largest membership community for Help Desk and support center
professionals, HDI-USA.
HDI is the world's largest membership association for the service
and support industry. Founded in 1989, HDI's mission is to lead and
promote the customer service and technical support industry by
empowering its members through access to timely and valuable industry
information, including reports and publications, encouraging member
collaboration through events and online forums, and establishing
internationally recognized, standards-based industry certification and
training programs. www.hdaa.com.au
