The training team at infra Sydney have been extremely busy rewriting 3 of the courses in the training curriculum and we are pleased to offer these to our New Zealand clients.
Request & Task Manager
The 1 day Workflow Manager training class has been rewritten and retitled "Request & Task Manager". This course is now to the workflow side of infra what Service Desk Operator is to IPK. The course covers Understanding process workflow basics, How to navigate the interface, How to create a new Request from a Template, The main components of the Request Explorer, How to action and authorize a Request, How to manage outstanding Tasks and Requests, Using the Task and Approval windows, How to amend an existing Request workflow, Attaching information to a Request, Linking Change Windows to a Request, Creating Outages from a Request, Scheduling Requests to be created automatically, Linking Requests to Calls, How to record time and expenses against a Timesheet, Creating reports using the Reports tool, Using the Bulletin Board to send updates.
Workflow Template Designer
The Advanced Workflow course is now a 1 day course entitled "Workflow Template Designer" and is intended for those who will be responsible for the creation and maintenance of workflow templates. This is now the only course in the curriculum which covers this area. Topics include Understanding change managers and templates, How to create, modify, clone and delete a template, How to create a workflow process in a template, Adding tasks and approvals to templates, Documenting templates, Using the full workflow palette, Using conditional branching to direct workflow, Using shared task fields, How to create and apply component workflows.
Configuration Manager
Configuration Management is the updated CMDB Design and Implementation course and is 1 day. If you want to learn how to implement an ITIL aligned CMDB with infraEnterprise this is the course which will give you that expertise. Topics include An overall understanding of Configuration Management, How to activate availability for an entity, How to build the CMDB, An understanding of the different CMDB entities, How to create relationships between CMDB entities, How to track and control changes in the CMDB, How to configure global settings and keywords for your CMDB
Outlines for these and all of the courses offered by Delta Software can be found on our course outlines page
