News
2010 – the year of truth for IT Operations
I’ll start with this truth: the truth about software vendors and the push to enhance. I’ve been saying for some time, “Vendors think buyers want more features, when really they don't.” Things are already complex (see more by Greg Ness, on twitter as Archimedius). A recent story, another writer: here. "Executives overwhelmingly believe that the strongest differentiator is...
Real-world processes for a virtual age
We all know that virtualization is a fast-growing trend. Various studies and analyst reports (Yankee Group, Forrester, Gartner) show there is a clear set of operational benefits from virtualising physical servers, and the vast majority of organizations intend to continue or accelerate this trend. No problem – we can keep deploying tools such as VMware to increase the number of virtual...
IT Operations Problems Need Automated Solutions
Anxious about technical impact assessments? Application migrations giving you a migraine? Licence true ups getting you down? OK enough of the alliteration however the message is clear, if these IT operations problems are worrying you then you need to do something about it. Before we go too...
Forrester on IT automation to cut operational costs, increase service
Of the various IT automation stories circulating, I think Forrester nail the IT operations challenges best. I take the liberty of quoting them, and links to the source articles appear below. First a story by Forrester VP Rob Whiteley, printed in CIO.com called “ Three Ways to Reprioritize Your...
Announcing EMC Ionix Service Manager 9.0 - service delivery for the virtual age
EMC announces Ionix Service Manager 9.0, the latest release of EMC’s IT service management software. Ionix Service Manager helps enterprise and commercial organizations simplify and automate IT service management by providing unparalleled visibility, flexibility, and efficiency, and lowering...
VMware to acquire IT management products from EMC
We note this quote “VMware will continue to work closely with key management partners, including EMC, to provide integrated solutions and interoperability between the entire VMware vCenter product family and management partner solutions in support of heterogeneous environments.” This...
Forrester at CeBit, "Service Management a challenge in the cloud"
Most people are still concerned about security in the cloud. But those that articulate this concern loudly are not the same people that are using cloud! I have not found anybody on CeBit or elsewhere in the last 2 months, who was really disappointed by the security levels of any major cloud...
Announcing 3 New infraEnterprise Training Courses
The training team at infra Sydney have been extremely busy rewriting 3 of the courses in the training curriculum and we are pleased to offer these to our New Zealand clients. Request & Task Manager The 1 day Workflow Manager training class has been rewritten and retitled...
EMC's infraEnterprise Wins "Service Management Product of the Year" at Network Computing Awards 2008
EMC Corporation (NYSE:EMC), the world leader in information infrastructure solutions, today announced its recently acquired Infra Corporation's infraEnterprise, has won 'Service Management Product of the year' in the Network Computing Magazine Awards 2008. The Awards recognize the...
Infra Corporation to become part of EMC Corporation
Infra Corporation is pleased to announce that the company is to become part of EMC Corporation, the market leader in information infrastructure solutions. This is an extremely positive event for Infra’s global network of Partners. Infra has achieved an outstanding...
Infra announces new EMC Smarts connector for infraEnterprise
New EMC Smarts connector plugs into growing customer demand for easy CMDB integration with best-of-breed technologies. Sydney, Australia November 2007 - Australian owned IT Service...
Infra Corporation Positioned in the Gartner Magic Quadrant for IT Service Desk, 2007
Evaluation Based upon Completeness of Vision and Ability to Execute Sydney 25 September 2007 – IT Service Management software developer Infra Corporation has announced its...
Leading law firm Herbert Smith rules in favor of Infra's global service desk
Top-ten UK law firm Herbert Smith LLP is an international legal practice, comprising more than 1,100 lawyers and a network of offices throughout Europe and Asia. The full-service commercial...
Infra Wins Major Network Computing Award
Infra Corporation’s IT Service Management (ITSM) application, infraEnterprise Version 8, has won the ‘Helpdesk of the Year’ Award 2007 - voted for by the readers of Network Computing...
Elders Implements ManageSoft-Driven ITAM Solution
Elders Survives Three Software Audits Unscathed Elders is an icon in rural Australia, with a rich history of providing services to the nation's primary producers since 1839. Today,...
G2G3 simulation helps Delta Software go from strength to strength
Global provider of communication tools and business games, G2G3 (www.g2g3.com), announces its successful ongoing partnership with Delta Software, the leading New Zealand IT Service Management...
Service Advantage - Achieve Your IT Service Vision
We have been very busy working with clients on various aspects of our Service Advantage Programme. The recent conferences we have sponsored have enabled opportunities to show case the...
Infra Wins European Top Tool Award 2006/07
Infra Benelux, European distributor of 100% web-based IT Service Management software infraEnterprise, has been awarded the Top Tool Award for 2006/07. The annual awards, now in their...
Infra Vendor of Choice for Helpdesk Managers
A recent survey by the Help Desk Association Australasia (HDAA) of more than 300 helpdesk managers found that Infra Corporation's 100 per cent web-based service management software,...
Wolverhampton City Council chooses infra
Wolverhampton City Council has selected Infra's ITIL Service Management software, infraEnterprise, to improve customer service and align IT support to the needs of the wider organisation. The...
Rapid Implementation for IT Best Practice tools
Delta Software does Compliance
iStart interview with David Gandar on iTIL and Service Advantage
infraEnterprise earns PinkVerify certification for Release Management
Infra earns KCS verification for best practice in knowledge management
