The Service Advantage Approach
Is your IT operational performance supporting your business, or hindering it?
The range of tools and solutions available to improve business operations is vast. To deliver cost effective IT and business service results requires more than just a consulting engagement or tools deployment – it requires a passionate commitment to delivering projects that work.
What differentiates Delta Software is our outstanding commitment to providing on-going service improvement results. Our Service Advantage programme provides a dedicated Technical Account Manager to ensure our solutions continue to deliver service management benefits long after the initial implementation.
Service Advantage for operational outcomes
Service Advantage targets ITSM results for operational performance to provide the following benefits:
- Fast and measurable results for IT and business operations
- Cost-effective IS services, responsive to your business needs
- Staff productivity & behaviours for IT & business improvement
Every client with a support agreement is automatically part of the Service Advantage programme, which provides these elements:
- Named technical consultant as advisor and guide to effective use of tools
- User group membership for sharing ideas & techniques
- Regular reviews of project results
- Planning for process maturity benefits
- Access to communal development shared among clients (via subscription)
For a full description of the Service Advantage programme please visit our website www.serviceadvantage.co.nz.
Contact us to request information on ways that we can help make your IT service improvement plans a reality.
